Why do we have to put up with such bad customer service?

Restaurant *** Crew Id 150 Ord #40 reg #18 02/10/22 15:15 Drive though The bread buns on 2x Quarter deluxe, was stale/hard The coke was flat, no fizz and tasted like sugar water. The screen at the drive it wasn’t working, making it hard to order and the staff taking the order was rude, impatient and unprofessional.

Very bad service