What a Dissapointment

<p>As I was on an Optom appointment and we had a busy day ahead, my wife decided to buy us some takeaway.</p> <p>She had been prompting me to visit the newly opened branch in our area and this raised the opportunity.</p> <p>Well she got there and what occured thereafter was a sore dissapointment from the manners of the waitron to the presentation of the food. It must be noted that as my wife did hear that a gentleman who seemed to be in an authorative position reminding the staff that they must make certain that all meals must be doubled checked before serving and as we in particular are enjoying a specific burger and asked for and paid for extra for the sauce. when she received our meals, my wife asked the waitron if the extra sauce was in and she rudely asked my wife to see for herself. And when my wife did open to check she had noticed that a huge blob of sauce was sitting on one end on the burger and onto the box. When she looked back at the waitron, she then said to look underneath. My wife then closed the meal box and proceeded to the vehicle as I did mention that we had multiple errands to run and it was a Friday as well. I had to go to motor licensing as well as home affairs on that day. So as I drove off my wife took the 1st box that she had inspected and with the consideration that she would rather eat that particular burger, completed doing so. When she was done, we swopped seats and I opened my burger and it was almost similar in discription. So my dissapointment comes mainly from the fact that We purchase and consume this particular meal based on the type of sauce that is used and in this case pay for extra and still do not derive the benefit from it. Also that the attitude of the staff.</p> <p>My wifes words " I would have to have more than a reason to visit this store again" I can produce receipts to show that we purchase family meals at least 4 times a month from the Whitehouse and Gateway branch and with this branch being now conveniently situated in my locality was something we would have hoped to enjoyed. I made a complaint on monday 19/09/2016 and still await a call back from the store manager. </p>