Westwood McDonald's

It is with great regret that I write this bad review about a new McDonald's drive through in our area(Westwood Mall) that we as a family have been yearning to experience.

I reside in Westville,the new Drive through is hardly 5 minutes away from central Westville.Our preferred McDonald's is our new one in central Westville but since the opening of the drive through a few kilometres away,we've always wanted to experience our very first McDonald's drive through in our area,as the central one is a sit-in or take away model.

Upon arrival I place my order at the order box at the Drive through,assisted by a lady named Snenhlanhla Dubazane,time was 13;13;30 and the date was 16/03/2022.Firstly I was greeted abruptly and not with a polite,vibrant welcome that I am accustomed to from the other outlets.

Before I finished my sentences on the order placement,she would abruptly interject with "änything else",which not only disturbs one's chain of thought in ordering but is also very rude to speak while another person is placing a request(is this not the basics of customer centricity).

I then asked that she repeat and confirm my order for accuracy and drove to the "drive through pay window"where I met her in person.I then voiced my discomfort with her in a polite yet stern manner,and was hopefully expecting a humble apology and "we all move on"but Snenhlanhla started raising her voice at me and making hand gestures and clapping her hands as though speaking to a toddler(this is all happening at the audience of my wife and daugther in the car).

Her statement was also that "Sir,your time was up,this why I was rushing through taking your order,you only have a limited time"..I found this statement weird considering that McDonald's prides itself on how important we are as customers,I didn't realize that we were treated as a "production line"yet we spend our funds with them.

Her shouting was so loud that it drew the attention of the Store Supervisor(named Sizwe) who came to the window to find out what the delay and the commotion was,I then asked for the lady's full name and surname in order for me to report accurately.

Sizwe did walk out of the store to diffuse the situation but the unsatisfaction of the whole experience had settled.

I think with that said,I actually regret going to Westwood McDonald's,we should have rather just stuck with our preferred Westville outlet.

Regards

P.Thomas