Waited almost 2 hours for a simple burger and nuggets

I ordered a takeaway with McDonald's plumstead at 19:15 for a happy meal ,a big mac nuggets and fries at 20:55 my food still hadn't arrived so I contacted the online team where I ordered my takeaway spoke to Portia and I cancelled my meal what has happened to service delivery in this country surely it can't take you almost 2 hours for such a simple meal definitely won't be ordering food a McDonald's again