Very very unhappy client

Redeemed 2 products with the "free points" points went off from my balance but the items could not be redeemed. Customer care promised this will be credited to my account during november 2023 we are going towards mid December 2023 and stil no refund.

Tsakane Chauke The person sending me emails last asked for my details to get this resolved, after sending this details on 10 Nov 2023 no reply to date. How professional.