Very disappointed with the bad service

I am getting tired of McDonalds. In Witbank I stood in the que for a long time only to be told they dont have ice cream. I went to Middleburg, stood in the que for a long time, only to bet told they dont have any hot beverage. The next time I went to them I had to stand in the que for a very long time before I got served. They seemed understaffed. So I dont want to go into a McDonalds again