very bad services and bad customer complaints hand

i visited McDonald's at Karenpark yesterday and to my surprise i was waiting over 13 minutes to be served with 3 chocolate Sundae's , which never came due to staff rudeness and a *********** Shift manager , who is way deep out of dept when it comes to customer complaints and services , I asked him the manager to look at my slip and see how long i have been waiting to get my items and he rep**** to me the time on the slip and the clock in the store is not the same , however as i looked at my watch and from the knowledge of my previous working experience with McDonald's i almost want to slap that manager through his face , as he deserved it , as McDonald's customer complaint handling does not include lying to a customer . Emphasizing , being pro-active and show an real interest to eliminate the complaint as effectively as possible . I remember those from the training manual , as i attend training in Cape Town , way before *********** and foolish people has been promoted to be store or shift managers .I am very disappointed and feels aggrieve by the treatment and by the way my complaint was handled . My slip number is #***/ crew Nkosi , who was rude as well !!!