V&A Waterfront Macdonald’s Bad Service!

Good day, I am absolutely livid about the appalling service we experienced today at the Macdonald’s in V&A Waterfront. We were seated at a table with a scan option to place our order, which we did, selecting our meals and paying through the system. However, to our shock, we were informed that the order was being prepared at the Greenpoint Macdonald’s. When we approached the waitress to inquire why this was happening, she casually explained that the scanner on the table didn’t work, and we would have to go to Greenpoint to collect our food. This is completely unacceptable! There was no signage or notice in-store warning customers that the scanning system was malfunctioning. We were not informed of this problem before placing our order. We had two young children with us, aged 2 and 3, and we had taken an Uber to the V&A for the day. We did not have the funds to then take another Uber to Greenpoint and back. Instead of taking ownership of the issue, the waitress simply told us she asked Greenpoint to bring the order to us, but they refused. We were left stranded in the restaurant for 90 minutes, with our children crying, and no resolution in sight. In the end, we had no choice but to reorder and pay AGAIN. This is beyond frustrating and absolutely unacceptable! The lack of communication, disregard for our situation, and complete failure to fix the issue is outrageous. I expect this to be addressed immediately, as this level of service is completely intolerable. This is the most disappointing and infuriating experience I’ve ever had at any restaurant.