Useless and ***********, terrible service and late cold deliveries

On Saturday 6 February 2021, i called the Mcdonalds in Kathu at Heritage mall. I wanted to order a delivery. The guy informed me that i need to order through the McDelivery App which i did. I waited over an hour and called the branch to enquire where my delivery was. The guy said they hadn't received it then miracualoiusly it just appears. He undertakes to do it and have it delivered urgently. Another 35 minutes later the order is delivered and it cold and awful. I called the guy again and complained.. he offered to replace the meal in another 30 mins. That would make it over 2 hours for a take away meal. I asked whether they would possibly give a voucher for a replacement meal. he stated they didn't do that. terrible service and useless. Will be very hard pressed to ever go to that branch again.