Unprofessional Conduct at McDonald’s Kingsburgh (Restaurant #***)

Dear McDonald’s South Africa Customer Care Team

I hope this email finds you well. I am writing to formally lodge a complaint regarding an experience at McDonald’s Kingsburgh (Restaurant #***) on Sunday, 12 October 2025, at approximately 13:58. I was assisted in the drive-thru by Nolwazi Khanyase.

Although I ordered a Cajun meal and requested that it “not be hot”, I did not realize the dish comes with a spicy patty. Rather than being kindly informed of this, I overheard staff members in the background laughing and repeating my request — behaviour that was unprofessional and disrespectful. This incident fell short of the service standards I expect from McDonald’s. I respectfully request that this matter be investigated, and that appropriate steps be taken to ensure staff are trained on customer service and respectful treatment of all patrons.

Please acknowledge receipt of this complaint. I would appreciate feedback on any outcomes or remedial action.

Thank you for your attention to this matter.