Unprofessional and rude

So we placed an order on uber eats hoping they would deliver but we realized that it is for collection fine. When we left when the order said ready (we stay like 5 min away max) we got there mind you we haven’t used the method to collect. So we got in side and the lady on the till (issuing orders) asked Dineo if there is an online order and they continued to talk we waited like 30 minutes and we saw a guy tlhogi and we asked him that we have been waiting and the guy asked Dineo and she said we should go to the uber collection side, i asked her why didn’t she tell us that we should go to the other side when we arrived 30 min ago she continued to reply (in setswana) that she doesn’t work in that station and it wasn’t her duty to direct us 🙄 okay …. Then she said “botsa batho ba gore ba ye kae” rudely so if thats how your workers treat clients that no thank you