Unpleasant experience

The service received at McDonald's Jabulani Mall, a big shame.

Firstly, most items were unavailable on the self service stall, eg(Mc Cafe). I had to make do with what was available. Secondly, there's a long queue to pay for my order. While waiting for the food, I ask why is it that the Mc Cafe option is grayed out yet there are doughnuts, which I wanted to purchase, the Mcd crew tells me I can purchase directly at the til. I arrive at the til and the lady tells me she can't help me, no explanations nothing. I'm at this point applauded by this service. Another crew member overhears and is willing to help, however I need to go back to the self service stall and order, I told him I would not. As he is processing my order. Another of the crew asks what it is I want, the guy assisting me tells him doughnuts and now there aren't any because her customer bought them first - all said with an attitude. I change my option to ****ins, which I received not even reheated or anything. But here's the most applauding part, the drink I selected they've run out of. There's no boys toys. This is me spending over R200 for dissatisfaction. I get home and my son's meal isn't even what I ordered.

I'm disgusted with the service I received at McDonald's, the Jabulani Mall branch & apparently there's no email address they can give me to escalate this matter. A big wow!