Unpleasant and unprofessional experience

I am writing to formally lodge a complaint regarding an extremely unpleasant and unprofessional experience I encountered at McDonald’s Witbank(next to Highveld Mall). We waited for more than 5 minutes on the drive through then we decided to hoot, a lady by the name of Queen Mabaso came through and she just rudely asked “How can she help us “ without apologising first because we had to wait that long.

We then started ordering and she kept on giving us attitude by responding with “mmhhhh” while assisting us so it seems like she didn’t want to assist us. We further on asked her what’s her name and she responded “ why do you want my name?”

We proceeded to the next window for payment and there was a gentleman who was assisting us, I asked the gentleman for the ladies name and before he could respond, she came out of nowhere to explain to the guy what transpired. Mind you she is talking about us like we are not there and now the other clients are waiting to order but she’s stopped taking orders because she is busy arguing with us.

Her Manager came all the way to the back, and asked us what happened, we explained to her and she apologised for her because they asked her to apologise and she refused. I told the manager that I don’t want her to apologise on behalf of the lady especially if she won’t take accountability for what she has done.

I find this behaviour utterly unacceptable especially from a representative of your organisation. I’m actually disheartened by the lack of professionalism exhibited.

I would appreciate a prompt response including information on the steps you will take to address this issue and ensure that the behaviour is not repeated.

Regards Jane Mokoena