Unhygienic Practices and Very Rude Manager

15.02.2020 around 6pm , i went to Macdonal restaurant in Protea Glen, with my family. we ordered our food, it came on time and we sat down to eat.

The amount of flies that i saw inside the restaurant was shocking, people were eating while waving, to get rid of the flies. Seeing that i could not eat at that state, i went to speak to the shift Manager who introduce himself as Lesogo, i asked him if he is aware of the flies problem, he then said that he was aware of it and its a common problem that all the restaurants are facing, i then asked him. why do you let people eat in a place like this, as if we bought our food at a street corner in Bree street, I questioned their level of cleanliness, if they have so much flies in the dinning room, what about the kitchen where you are preparing their food and we don't see anything, The puzzling part is the fact that the shift manager does not see anything wrong, what will the rest of the staff see / learn from him. He then said * That i like to cause trouble, people/ customer's do not have a problem * He gets a pest controller to come a fumigate the restaurant every 48 hours. * he further said that why do i like to make myself feel special * He further said that i like to cause trouble for his customer's. \

He further continued and ask me " what do you want me to do? Close the restaurant! I asked him " is that the resolution you are giving me, i am a paying customer , is that how you treat your customers? He then turned to his staff members and said" SHE LIKES TO ACT LIKE SHE IS BETTER" I left and went back to my table only to find flies feasting on my meal. i left the shop, i didn't eat my food, i didn't even enjoy my time out with my family.

After my experience at one of your Restaurant in Protea Glen, i will not recommend your restaurant to anyone, i questioned the cleanliness of your kitchen , i question myself if your staff are trained to handle objectives , i ask myself if your clients are trained to handle complaints if they have customer service s****s, if they practice TCF ( Treating customer's Fairly) . With the level of experience i have received, the answer to all my suspicions is NO. I also question myself their level of hygiene food handling,