Unhappy customer

Good day<br> <br> I must say I'm truly horrified at the service we received from Mc Donald's at the Epping Viking branch in the Western Cape. I know that customer service is barely non-existent in South Africa, but I must say I'm so disappointed to receive it from this store as we are regulars that buy there all the time. When I took it up with management he practically made me a ****, disputing what I said, I mean what happened to customer satisfaction? Or retaining a happy customer? Regular consumers buy into the experience as well, and I must say my experience was horrific, can Mc Donald's really afford more bad press, or doesn't that matter? I know that each store must have rules and standard that they need to abide by set out by the brand, I'm sure they won't be happy what this branch projected. Besides that they got our order wrong, the burger was extremely soggy both top and bottom bun and drenched in ketchup. The burger wasn't edible at all. I'm truly so disgusted and appalled by this service.<br> <br> Service date: 29 March 2015<br>