Unappetising and unacceptable

Hi Mc Donald’s

Today I bought food at n1 city Mc Donald’s, firstly I bought through the drive thru I ordered and after paying I was asked to park my vehicle and the food will be brought to me with no explanation, about 20 mins later a staff member came with my order, I checked my order and one of my big Mac burgers was not in there, after ordering through the drive thru I was forced to go into the store and let them know my order is incomplete, when the girl at collect, told her manager I was side eyed but the manager and no apology was given or nothing infact she looked at me upset as if im the one who did something wrong.

When I arrived at home I saw the chips wasn’t even half full and it was a medium meal the chips was so disgusting, not sure if they ran out of chips and had an alternative option but it wasn’t the regular long crispy chips it was very small and oily as if it was fisheries chips. It was unappetising

The Big Macs that I ordered for the kids was so dry and the bun was almost burnt it was dark brown.

The jalapeño burgers we got was so soggy and wet, not sure if it’s because of the tomato or the sauce because it just looked unappealing and we refused to eat it because a soggy and wet bun is nauseating.

For R480 I am really disappointed in my meal and the service I received, I am a regular Mc Donald’s customer as my kids love Mc Donald’s so I know what to expect and this was not it.

Please let me know what the way forward is or how to fix this because this is really unacceptable.

Thanks Kind Regards