Unacceptable service

Saturday 12 September 2020 I ordered via app from McDonald's Strand, upon arrival of Godfrey the MrDelivery driver I checked the food and of the 3x 2 Cheeseburger regular meals, there were 3x chips and 3x cold beverages short, Godfrey returned the order to McDonald Strand. Very disappointed in McDonald's.

The manager on duty at McDonald's was Richard. only reachable after about the 5th call, all previous calls went to through to the Fax line, line was very unclear due to the background noise of the staff at McDonald's, I requested that the manager(Richard) move to a quieter location so that he can hear me and I can hear him, but no such luck. Finally I dropped the line so bad it was.about an hour later Godfrey arrived back with our order but by then we made other food to eat as I did not get any call back nor feedback from Richard. I paid Godfrey from MrDelivery and took the food as the poor man is only trying his best to rectify the situation, even paid his petrol for the up and down driving. Please look into this matter of urgency as I will surely not be likely to buy from McDonald's again if the food is short and bad service keeps happening.

Now my question is to myself, how many other customers that order online get cheated upon and just accepts it!!!!!!!!!!

Now McDonald's is passing the buck to Mr Delivery, and no Mr Delivery contact number accessible anywhere. only the following reply " Thank you for contacting Mr D Food.

We have received your service request. One of our virtual waiters is reviewing your request and will get back to you shortly. Check out our FAQ section for more information.

Kind regards, Mr D Food Team"