UNACCEPTABLE CUSTOMER SERVICE

To Whom this May Concern

Yesterday, 14/01/2018 around about 21:04 we went to Jean Crossing (Centurion) McDonald's as we were hungry and Burger King (That was right opposite McDonald) was very busy, so we decided to go to McDonald. Getting there, first of all, we weren't greeted by the cashier. in the whole place was 4 customers, consisted out of 2 people each that ordered something small.

We proceeded to get order numbers, and then the wait started. After about half an hour, we started asking what was wrong, seeing that we were literally only 4! The staff carried on and pretended they didn't hear us.

When I finally got my order (I ordered a pink milkshake), it was literally just a DROP of pink syrup thrown in and completely tasted like vanilla. When I approached the gentleman working at the cashier desk (Benson) is his name, he had a real bad attitude about it and said "This is how we make them."

So I asked for a refund for the milkshake and proceeded to ask to talk to the manager at the time. The Manager (Neo) had an even worse attitude.

Now I normally do not lay complaints as I understand that we are all humans, but THIS treatment is absolutely RIDICULOUS and unacceptable.

I have a job too, where working with clients is what I do. And I understand that customer service is important. And this will be posted on social media. I am not going to leave it here, as I believe that what has happend, people should know about that.

I don't know if something is going to be done about this, but I trust you will.