1 reviews | Active since Aug 2015
TREATED LIKE DIRT!!!
Good day, My name is Xza-Xza Segal, It is with a great sadness and bitterness that I write this to your company because of the HORRIBLE experience I had to endure along with my kids on the 16.01.2018. I entered into the store in Cresta mall at about 14;30-14:45 and wanted to make a purchase of which I ordered and upon wanting to pay I produced a R200 note and was rudely advised that they will not accept the old R200 notes. I requested to know why and was told that is just how it is. I asked where the notice was stipulating this and was ignored and when I requested to speak to a manager to get clarity I was then approached by a male who I suppose was the manager as per the cashier and he also gave me the same rude and unacceptable service. I then requested to get the names of the cashier and manager and they both refused. Furthermore add insult to my injury I was told I can go ahead and complain to head office and that I should take my R200 and spend it at another store in the mall. I felt so belittled and embarrassed by the approach and utter disregard for me as a human. Was it my money not GOOD enough for MacDonald's? My kids where so disappointed and a little traumatized by the incident. I have furthermore had two customers behind me also try to stand up and assist with this abuse and they were too also so disgusted and left with me. I have the lady contact number who bore witness to this atrocity. She gladly obliged to give her number so she may give a statement. I find this VERY disturbing that employees can get away with DAMAGING brand as big as this!!!
