Theft not taken serious.

I experienced the worst service after I reported my phone ******. I asked the manager if I could watch footage and he said he is not allowed to let customers at the back because they will see where the cameras are located and theft my occur,while I am the victim. He further said he does not have the password then says his password can only allow him to watch to a certain extent. He also said the only way I could watch the footage is when I open a case and I am been escorted by a police officer. He went to watch the footage and about after 15 minutes he reported that he could not clearly see how the phone was ******. During that time the footage could have been deleted. I am absolutely disappointed by how the manger handled the incident,to me he showed incompetence. McDonalds portray themselves as a restaurant that takes customer service a priority but in my situation I did not see the service even during the time of theft.