The store took over 45 mins to make the order I asked for the manager to check my order blatantly ignored me

The store took over 45 mins to make the order I asked for the manager to check my order blatantly ignored me. I requested a refund from the cashier she called the manager who gave me a disgusted look. She pushed a piece of paper to me and asked for my details and head office will do the Refund that was the 18th April 2026 I called the store on the 20th to enquire how long the refund will be only to find that the information had not been sent to the financial department. I gave the lady all my details still nothing