Terrible service for Macdonalds

Good day,

I experienced a great deal of disappointment and dissatisfaction following my recent experience at the McDonald's branch in Verulam, Durban.

On the 19th of January 2025, I visited the branch and used my points to purchase 2 Grand chicken Spicy burgers.

Firstly, when I attempted to order a second Grand Chicken Spicy Burger, I was informed by the staff that I was not allowed to order the same burger again. This was a confusing and frustrating experience.

Subsequently, I tried to order the Kiddies Chicken Burger, but upon scanning my code, the cashier informed me that I could only select either a Beef Burger or Nuggets. As I explained that we do not consume beef for religious reasons and my children do not eat nuggets, I was left with limited options.

Later, I discovered that I was able to order the Grand Chicken Spicy Burger again through the app, despite being initially told that it was not possible by the staff.

When I inquired about the deduction of my points, I was told that they were used for the Kiddies Burger, even though I did not receive the meal due to dietary restrictions. The staff and manager insisted that I could only receive the kiddies meal (beef or nuggets) at another time, despite my points being wasted on it.

Furthermore, I was unable to obtain a receipt as the staff member in question refused to provide me with her name and simply walked away when I requested it.

Overall, this experience was characterized by poor service, misunderstanding, and unprofessional behavior from your staff. I am extremely disappointed and frustrated with the level of service provided. Macdonalds sent me an sms saying the incident was resolved, which is not true, I have been sending complaints and no one gets back to me. The service of the complains department is just as terrible as the Macdonalds store in verulam durban.