Terrible service and Cold food

We visited Clearwater mall on the 22.12.24 and decided we will have lunch at Clearwater. I have a granddaughter who is 4 years of age and we persuaded to opt for Macdonalds Clearwater for lunch. We placed our order at 13:06:57, however we received our order at 13:46 with cold burgers and cold fries. The meal was horrible. The service was pathetic at Macdonslds Clearwater. We had to repack the dirt at the bin as the bin could not take any more dirt. We took a few trays of dirt and put them into the disposable bag so it could look neater as it was starting to attract flies. The restaurant manager called me today and apologised half heartedly for the incident. She clearly does not understand the value of service delivery. Macdonald have a policy in place that if you receive cold food or it's takes longer than expected that you ought to have the meal free of charge. Macdonald Clearwater has violated that policy and just brushed the matter aside even after we spent R330 at Macdonalds. I have learned that Macdonalds service delivery has detoriated over the years and most branches just don't care about service or quality any longer. I guess they know that people will just support their product. I only did this because of my granddaughter. I will attempt not to support them any longer as their service is non existent and the quality of the food is terrible. There were so many clients who experienced the same service on the day but there was no Manager to handle complaints or to try and improve the situation.