Terrible service ALL-ROUND

We placed an order for delivery today (11 Dec 2018) at 11:45am. The delivery app informed us that the food would be delivered by 12:30pm latest. It was past 13:00 when we decided to call customer service to enquire what was going on. After being put on hold for 30 minutes we eventually told that the driver was lost. 2 hours later we received our food, cold. The chips were soggy. The cool drinks were flat. After complaining, one of the managers called to apologize. However, he put the onus on me to initiate the conversation and offered no form of explanation or compensation for the terrible service. We spent over R200 on food that was below average.