Terrible service

A month ago in the evening I ordered food at the drive through. When I got to the front an unhappy customer refused to park on the side for the food he ordered... as a result I sat in a que for 25 min... I hooted and no one moved and I had nowhere to go. I had paid for my food and just needed to collect my food. When I finally got to the front I expressed my anger and all the manager could do was apologize. Yesturday afternoon i went to the same branch and this time the lady asked me to pull over and wait for my food. I refused and explained why I was not going to move. To my surprise the manager asked one of the employees to deliver the food for the people behind me who had ordered so they would not be inconvenienced. How ironic! I expressed my concern for standards. When I got home to add to my frustration the employees forgot to pack in my chips. I had to call the branch to again express my anger. Gosh how frustrating and concerning that this is the service these people offer. (managers name Ephraim)