TERRIBLE SERVICE

I went to the McDonald's at Hillfox on 25 August 2022 and used the self service machine. I used my card to pay and an error came up and had to abort the transaction however the transaction went off my bank account and I didn't receive a slip for the meal. I had to order again because we were hungry, I then selected to pay at the cashier because I wanted to advise them of what happened. I received my slip and got to the till and advised them of what happened. The cashier called the manager - Bheki and he advised that my funds would be reversed into my bank account in 48 hours. I asked him how sure he was of this and he said it was certain. I proceeded to pay for the order that I had reordered.

It's been over 48 hours, with no feedback. I only received feedback from the social media team advising that I would receive feedback in 24 to 48 working hours. It's been over a week and no one has bothered to contact me about my money. I'm upset that I've paid for a meal that I did not receive and no one has bothered to make any contact with me. It might not be a lot of money to you but it is to me. I WANT MY MONEY! I hope to never want to buy from McDonald's EVER AGAIN!