Terrible Service

We took our kids to go see New Years Fireworks. On the way home we decided to get Mcflurries for ourselves and the kids. Our first stop was Beacon Bay where we were told they did not have Ice Cream. We then waited in the queue for 20 minutes to get out as there is no driveways to get out of the queue. We then proceeded to the Vincent branch. As the queue was very long I said I would go inside. When getting to the front door I was met by the security guard who said it was drive in only. I then asked him if they had ice cream to which he rep**** yes. We got into the drive through line which was also very long. We had already waited 20 minutes by the time we got to the order screen which was out of service. Keeping in mind we have two sleepy kids moaning in the back seat. 30 minutes later we eventually get to the payment window to give our order only to be told they dont have ice cream either! You can just imagine how happy the kids were after hearing this news. We get home after 80 minutes after our FANTASTIC McDonald's experience. My other half sends a complaint email immediately. On the 2nd we recieve a call from the Vincent Branch apologising as the Ice Cream machine automatically shuts down at 12 oclock. Short and straight to the point. They do not seem to care about the time wasted in their lines that dont have ways to get out once in. They dont seem to care of the petrol wasted travelling from one branch to another and the petrol wasted in their queue's. They dont seem to care that you they do not give proper information to the very people who work for them. Would it not be a good idea to maybe put signs up informing clients they dont sell ice cream after 12! I suppose they dont even care that they have lost loyal customers. Thanks McDonald's!!!