Terrible Management etiquette

Good day

We went to McDonald's Rosemead avenue to get my son a meal so he could get the cup when you upsize. Unfortunately we were not told you have to scan the meal qr code we only scanned my hubby's app code. So when we never got the cup. . We actually bought two upsize meals to get cups.... any way when we never got the cup I went to ask and they told me what I needed to have done.... so I said well we never did that ... can upu refund us and then I can re-do it ,the manager told me she can't refund me due to us doing the self order option in store, which I think is ridiculous. I said if she can just do the one meal so my son could get his cup, she refused ,I then asked her to call someone higher than her ,she said I would get the same feed back. I then asked her to call so they could tell me it was not possible.... in turn she does not call but brings the person who was at the till that I asked initially about the promotion,she in turn tells me at the table where my son and hubby is sitting ghat she told me how to get the cup which I said she didn't and goes on to argue with me infront of my son about what she and did not tell me. I asked them to walk away from our table and never saw them again. My son just wanted to go home after that didn't want to play even...

This is terrible customer service and with such managers your store will get more bad reviews

Very upset mother

Bronwen Wessels ***