Terrible Customer Service

Was so dissappointed with McDelivery. I ordered food from Bellville McDonalds and the food was not delivered. waited for an hour without any communication whatsoever. The last email l received around 21:30pm was saying my food is on the way. After that nothing until 21:50 when l phoned the restaurant and the manager was very rude. She didnt even want to assist l had to call in again around 21:50pm only for her to tell me l must make a plan to come and get the food because she couldnt find a rider and they are closing in 5 mins., WOW.How am l suppose to fly to McD in 5 mins. How about you tell your managers to let the customer know if they wont be receiving their food. Now my kids had to go to bed without eating, and my money deducted. I have to wait for days to get a refund. Your customer service is bad, you cant even offer a promo or compensation.