Terrible customer service!!

To say i am appalled at the level of service i have received from this store would be a massive understatement. Today i placed an order at 13:18pm and at 13:45 i was still waiting on my order which was a simple Big Mac regular meal. I approached the cashier and told her that i will expect to be refunded if my food was not ready in the next 5 minutes and she seemed nonchalant. I could not understand the delay with my order because the store was not full at all ,i raised my disappointment out loud and another customer( a lady who works in the mall) also waiting on her purchase overheard me and said to me that she also waited very long for her order this morning when she had ordered something and had been told that a machine had broken down which i then responded to her and said well if that was the case why didn't management or staff put up a sign saying that there would be a long delay with orders due to a machine being broken (if that is the case) and why is there no proper customer service at this store,why did a staff member or management not come out and apologize to customers about the delay? Is it because this specific franchise is in a colored underprivileged community so this is just the service we need to accept?! I then went over to the cashier and demanded she refund me and all she could do was open the machine with no apology even that is what made me more upset and i demanded to see the manager of the store who goes by the name Lusanda (this is the name she gave me) i then expressed my unhappiness towards her and she did not even have a word to say but proceeded to open up the till to give me my refund.My refund was completed at 13:52 .I said to her that the service is terrible and her attitude is also terrible ,being a manager i expected her to show some empathy towards an irate customer but it looked like she could not care any less.The managers entire demeanor is what made me 10 times more upset than i already was , i even told her she does not deserve to be a manager and should go back on training. The staff and management at this place lacks the necessary skills to run a store ,with so many hard working people out there looking for work this is the kind of people that Macdonalds in the Promenade Mall in Mitchells Plain employs ,people who are just there to cash a check at the end of the month and do not have any customer service skills.Unfortunately this Macdonalds is the closest branch from where i reside but i will avoid going there as much as i possibly can.Staff who has no regard for the customers,staff who lacks the necessary skills to work with people .I have no doubt that this particular franchise makes a lot of money from the people of Mitchells Plain but this is the kind of service they continue to deliver to our people because we are in a colored community.Atrocious service !!! Wont recommend and will tell everyone i know to avoid!!! No wonder political parties like the Cape Coloured congress are targeting these restaurants because of the kind of people they employ !!!! Fire the ones who do not want to be there and employ people who have the necessary skills to do the job!Enough is enough!