1 reviews | Active since Apr 2016
Telling me I'm lying and I'll treated.
I went to McDonald's at the gateway mall drive-through in Umhlanga. I used the touch screen to redeem 2 vouchers first one went through and I received a slip to pay cash at the counter I believe I used sit and eat in store and put table 1 when opting for table and the order number on the slip said 57 something in the 50s after checkout process the second one I redeemed didn't want me to redeem because the system froze and said need to add items or something like that then the assistant, think it was the manager told me to go and do it at the till also I think she did a system reboot because of the screen that froze with error. And only an OK button no return button and the OK button didn't seem to do anything hense the system froze or bug in software. I did the jalapino and meg ****en at the till and they went through and gave the SLIP from the TOUCH SCREEN order to the till lady. And she only gave me 2 receipts and refused me to pay for the order at the touch screen and said that I didn't order 3 items and only 2. I had an argument with my wife because she said there was only 2 but I remember giving the touch screen order to the teller lady. Everybody looked at me like I was mad or something is wrong with me.
I feel ill treated that the saff refused me to pay or aknowlage that there was a 3rd order wich was the first one I ordered through the touch screen. Its against the law to refuse to serve a customer even after they have placed the order and wanted to pay.
Please confirm with me about this situation. Check the cameras and the system to confirm I gave the touch screen order to the teller lady. I was wearing a red hat, white shirt and red pants when I did the orders. I'll leave the receipts of the till orders in the attached area. Also the manager or assistant lady that came to me when the second order froze on the touch screen that told me go to the till to do the other orders, saw the ticket I had from the touch screen order that went through on the first order as I explaide how the touch screen froze and what I was doing on the second touch screen order.
I feel ill treated and only left with 2 orders after ordering 3 orders and refusing me for a receipt or to pay for the order that went through on the touch screen.
