Stale food served

Stale food served...

So I order (Order: 470-17/08/2 ********** 7) food from one of your outlets (Lyndhurst) around 12:30 and got confirmation that the order will be delivered between 13:05 - 13:20.

I then tracked my order and realized that the delivery man completed the delivery way before they actually got to my office. I waited another 15-20min before trying to call the call centre and the s****** guy arrived.

already this was not a good experience, only to have one of the drinks orders wrong but he explained that they tried calling me but could not get through to me. I then accepted that and left it as it was.

My extra large McFeast's chips was half and not full, I then took a bite of the burger only to sink my teeth into a stale bun that really messed me up.

I had to drive out of my office which I could've done from the onset to avoid the bad experience. I got billed for delivery only to be inconvenienced and still need to use my petrol to go and complain about the bad service and experience.

Upon getting to your outlet I asked for a manager and a lady who didn't ID herself told me she's the manager. I spoke to her and explained everything to her and the best I could get was "I'm sorry and we will replace your order" I guess you will deem this valid and enough seeing that my vehicle runs on "I'm sorry".

I am really disappointed at the service one gets especially from your Lyndhurst branch. I always have issues with them and the more I would like to believe they would've changed and up'd their customer experience I am always proven wrong to and the staff is just unphased by this.

This is really appalling