SPICY DISAPPOINTMENT FROM MCDONALD'S CHATSWORTH IN DURBAN!

Just ordered from Chatsworth McDonalds now via Mr D app. They did not give my spicy foldover and had to phone Mr D with only refund and left me hungry for the night since it was already too late to wait for another order. This is the second time McDonald's Chatsworth in Durban forgot to put my order in my bag but claimed to check it. The last time they made me even drive a distance to pick up a Big Mac with just a soft apology and did not even have the courtesy to deliver it even though it was there mistake! Having eaten McDonald's in other countries, the service we get from Chatsworth McDonald's puts their historic global reputation to shame. I am a Leadership and Management expert and clearly the Manager of Chatsworth McDonald's has poor management skills and customer service attention to detail. Regional Managers should go as mystery customers and see for yourselves. Far from the excellent service we normally receive in overseas McDonald's branches. McDonald's should sort out their missing orders with Mr D and check who is at fault! Surely packing an order according to a receipt cant be rocket science! Thank you McDonald's and Mr D for leaving me hungry once again!