JE
Jordaan E

1 reviews | Active since Aug 2020

27 Mar 2026, 22:43

Sitari McDonald's refuses to sell Nazo meals over busy weekends

No option for zero stars this McDonald's is a ******* and simply trying to exploit the community with there sly tactics ..went through the drive through was told by the cashier named Abongile there is no Nazo meals available...I asked what was the reason and she said its not available on the menu..I asked her is it because its Month end and you guys are trying to push the more pricier meals or is anything out of stock,she said she couldn't answer me....I then asked if the Nazo burger is the same burger thats being served in the happy meal and she confirmed that it was i also asked if the happy cheese burger meal is available and she confirmed that it was..I then asked so what's the reason the Nazo double cheese burger isn't available and she couldn't answer me..I asked to speak to her manager but instead a supervisor( didn't get her name)came to void my order I then asked this clueless supervisor, if I could speak to a manager and I was told there's no manger on the shift which I knew was a blatant lie...I called McDonald's kuilsriver spoke to Lee-Jade and asked if its standard practice to not serve Nazo meals on weekends or over a pay/busy weekend and explained what I was told at Sitari..she told me "NO" thats not standard practice all McDonald's must serve Nazo meals at anytime,she also confirmed that Natalie was the manager on duty at Sitari and thats its impossible to not have a shift manger on duty...I called Sitarri McDonald's again after 20min of repeated calling they finally picked up, mind you the shop inside was not that busy at all...finally got Hold of Natalie which couldn't immediately tell me the reason why Nazo meals isn't available, and said she would call me back ASAP.... she eventually called after about 5min only to tell me the only reason the Nazo meals is not available is due to a shortage of no small cups(why was she not aware of this immediately)..I asked her why wasn't that explained to me at the drive thru window and why can't I be served less cooldrink in a bigger cup and she again couldn't answer me.....now I know that these staff are simply following instructions but whose?...the answer is simple...they pushing higher sales and refuse to serve smaller meals as its month end or a period where people do have some money...I eventually had to order something totally different for my kids as this is what they prefer instead of the happy meals with the same old toys every time normally just a puzzle....mind you this is not the 1st or 2nd time not to mention that they never have tomato sauce available we always get a tub from the kitchen,which we have to request but never offered as a alternative......today I just had enough...this McDonald's and there management is highly *********** or simply just choose to rip us off..BE WARNED You guys have lost me as a customer and I will make sure to make others aware of this tactics

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