Shocking service from McD Blue Hills

I placed an order over your McD app at around 17.30 on the evening of 30 March 2018 at your Blue Hills branch. Estimated delivery time was between 18.05 - 18.20. At 18.20 I called up the branch to find out what the hold up was and was advised that unfortunately their delivery person was out at the moment and that my order was on hold. I advised that since I was not far away I could pick up the meal but was assured by the manager that my delivery would take place in the next 30 mins. She advised that she would however start preparing the order to ensure quick delivery when the driver returned and that she would call me to let me know when the delivery was taking place. At 18.50 I was still waiting for a call. I eventually called up McD Blue Hills again and was advised again by the manager that my order was on hold as the driver had still not returned. I then advised the manager that I would come through to collect as an hour and a half turn around time for delivery was unacceptable. When I got to the Blue Hills branch, I noticed 3 delivery bikes parked outside and the there were only 2 customers inside the store. When I spoke to the manager and asked her what the hold up was as there were 3 bikes parked outside she basically shrugged!!!! Totally unacceptable. If a store is unable to deliver within the prescribed time frames then surely the order should not be accepted??? Utterly appalling behavior!!! I'm absolutely livid with the service that I have received!!! Management should be looked at as well because that kind of attitude from a person from the service industry is shocking.

PS. I was charged a R10 delivery fee to pick up my own #?@!$%& meal