Shocking Service!

<p>Order placed: 11:18<br />Order number: 55-13/07/2 ********** 3<br />According to website delivery time: 11:55<br />I contacted the call centre at 13:15 to find out where my order was and was thereafter contacted by Lebo at MacDonalds Craighall Park and advised that the driver was in an accident could he send another driver to deliver. I agreed, and asked him why this order was completed at 11:55 if in fact the order was not delivered, he said again the driver was in an accident, which clearly did not answer my question.<br />How can the branch complete an order as delivered when the order was not delivered, despite the reason for non-delivery and then not be in a position to answer me as to why? Further, if this was the case why was the order not automatically handed to another driver for delivery? It was just ignored and only actioned when I called the call centre almost 2 hours later? Lebo advised that he would send a driver right away, yet still no delivery. I attempted to call the branch and the phone just rang continuously. I then called your call centre and was on hold for 7 minutes whilst one of your consultants also attempted to get in contact with the branch to no avail, they were still not answering the phone! <br />It is now 1 hour since I spoke to Lebo and still no delivery. I want this order cancelled immediately and every centre I paid refunded back into my account immediately.<br />I am absolutely disgusted with the service from that branch and will never order anything from them ever again!<br />And for the record, my office is about 10 minutes away from the branch, it is 3 hours since I placed my order!</p>