Service now in the gutter

I am a frequent consumer of the abovementioned institution. I frequent as many as 5 times per week, and sometimes even more than once daily. The service has now gone terrible and I have spoken to managers in the branch previously with no success and they are arrogant as well. They are getting the orders wrong, once ordered a coke and meal came with nothing to drink because "it was not added to the order" REALLY? Last week, ordered a McFeast, and got something spicy! I don't even eat spicy food!!!!!!! Service is bad but don't complain because nothing happens. I am now considering moving my business somewhere else, even if it inconveniences me no problem. I am tired of poor service and I loved supporting this particular branch in Chatterton road, Pietermaritzburg.