service/ flies

incident happened on the 22nd Nov, my family and I (10 of us inc kids) get there, so we order milk shakes and the lady says to me the machine is broken and walks to the machine and shows us that the milkshake was melted, then we decide we'll order kiddies meals for the kids and then she says no toys, we must come back for the toys, then we order cheesecake and i say to her please do not give me the one in the display fridge as there were flies all over it and i ask her to please see if they have fresh ones in the fridge, she comes back says yes and we give her the order, in total we spent close to R600, 3 transactions. then she brings the order through only to give me a FROZEN piece of cheese cake, then i asked her to please cancel this, charges me R17 but refunds me R12. a little while later we see other customers with ice creams, go to the same cashier and ask and she says to us that she never told me that the machine was broken. ps check the cameras showing how she went to the machine and showed us. the manager was advised of the bad service as i wrote on refund receipt \appauling service"and yet she asked nothing more. my bad cos i suggested the placeto my family. \""pathethic\"""""