Service and Incorrect Order

Pathetic service both from the store and customer service, as customer service how do you close my case and say it has been resolved when I haven't been contacted.I had to go through the customer service route because I couldn't get through to the store but even now no one from the store is contacting me. This is really really pathetic. McDonald's Case INC-97C2C-F07871 is resolved. If you have any queries, please visit our website on https://www.mcdonalds.co.za