Rude Manager and Poor Service at McDonald’s Okavango

We had a shocking experience this morning at McDonald’s Okavango.

After placing our order at the drive-thru order kiosk, the cashier at the first window rudely told us — after making us wait — that there were no hash browns. When we asked if we could swap for chips, she turned away and sighed instead of helping. The manager then came to the window and, in the same dismissive tone, said, “No, we don’t swap,” with zero apology, zero empathy, and no effort to offer a solution.

It’s a Monday morning, part of your breakfast menu, and there’s no stock — but the bigger problem was the appalling attitude and lack of basic customer care.

I also demand compensation for the travel costs incurred, as this experience was both inconvenient and completely avoidable. If this isn’t addressed promptly, I’ll be taking it further under the Consumer Protection Act.