Rude, *********** and lazy staff

I am very upset. We were at your branch close to the Cape Town stadium last night. We are 2 families on holiday with kids.

We ordered inside and got our food.

When we got home we noticed that one of the kids’ burgers was never in the bag. This is an increasing trend where your branches simply cannot get orders correct. Whether it is a lack of training or if your staff just simply do not care I don’t know.

It took me 5 attempts at calling the branch for someone to eventually answer the phone. Aniswa who answered just couldn’t care less. Her attitude was that we must come and fetch it. So I must get back into the car at my expense to fix a McDonalds mistake?? I was then rudely told that they do not do deliveries and no one is going to bring it to me.

So please tell me, is it McDonalds’ mission to ruin kids’ evening when on holiday? The one child had to eat 2-minute noodles while the others got McDonalds burgers because your staff are ***********, lazy and plain right rude.

If you have any care for customer service you will make this right. I am shocked at how the service at your branches has deteriorated. FIX IT!!!