Rude employee

Good day

I was at the Sunnyside drive thru this morning.

Placing my order as usual I’m upbeat and friendly. I was mer with hostility and rudeness.

I was being assisted by Nomvulo Masilela. I have ata he’d slip for proof.

I have been using this drive thru for quite sometime as it on my way to the office however the service I received from this young lady is appalling.

1. I greet abs place my order. I’m rudely asked what did I order so I had to repeat myself to a point where I advised the young lady she is rude abs hostile, her response, what is hostile I explain she’s unbothered.

2. By the end of the conversation, I had already asked for her name and surname, she rudely responded by saying it will be on the slip- again with an attitude.

3. Received slip. Wait to parking to wait for order.

4. I was advised order will take 9 minutes- as per attached slip order was placed at 8:34. At 9:01 I had to go inside to enquire regarding order as it’s been 25+ minutes of waiting. Cars after me have received their orders

I’m casually told by the young lady, “askies I thought you left”

So as spending customers, regular customers, we are treated like ****?? Why? Why does Nomvulo find it so easy to be rude to a regular?

Why do your employees argue with people that bring business ?

This better be handled in a serious manner

To add insult to injury, my food was mediocre, cold. Fries dead , bits and pieces.

Burger also dead. I requested Fanta orange, guess what? No ice

So I have waisted my funds