Rude customer service

McDonald’s Parklands main road drive through lady named Nolusindiso Msomi offered a terrible service with an extremely rude attitude to me on 25 April 2024 at 19:37. It started at the intercom where I placed an order for Grand Chicken regular meal x 2 with Cole and crème soda with no ice. She rang Cajun Chicken x 2 and Grand chicken x 2. I told her to rectify the order and she rudely said, it seems like I don’t know what I want cause she heard me saying what she rang and argued that I shouldn’t waste her time. I repeated saying she should just void the Cajun meal and leave what I ordered. She heaved so hard that one could hear in the intercom that she was angry and when I asked if she understood what I meant, she kept quiet, so I proceeded to the pay window, she gave me a terrible look and just ignored me, taking orders of those behind me, I waited for more than 10 minutes, then I asked if she’s gonna serve me or not cause I needed to scan the app for points, instead she shoved the speedpoint pay to me and I said, I need to collect points. She abruptly scolded me saying I should make up my mind and then went ahead to take orders from other customers blatently ignoring me so I drove ahead and went to complain in the branch where the manager assisted in accepting the points collection and assisting with payment. This was extremely a terrible experience as a regular shopper at this branch. Nolusindiso Msomi has a terrible customer etiquette and a disgrace working for McDonald’s Parklands main in the Western Cape. Such a terrible individual.