Rude and Bad Service

Walked in to your restaurant in Woodmead and I was welcomed by a lovely gentle man Thulani, Thulani offered his services to assist in making my order on the machine, but I told him I was good. He left with a smile, I continued with my order but selected the counter payment as I was paying in cash. I got to the counters but there was no one, a lady by the name of Kabelo Maselane, came grabbed my slip and proceeded to the next counter without greeting me and without even telling me to move to the next counter where she’ll be assisting me. So I go to that counter and I nicely ask her if she ever greets her clients, her response was “why” I rephrased my question thinking she didn’t hear me correctly, don’t you ever greet your customers? She went on to say WHY, this time with a straight face… not the answer I was looking for. I was honestly thinking she’d apologise greet me and we’d move on from that situation. No she left me went to the back and starting speaking with colleagues, few seconds later they were all laughing… wow is that what you get for being black, because I’m assuming it’s has to do with race I mean what else could it be. Kabelo is unprofessional, that’s not how you speak to clients, I came to the shop to get my self tea while I wait for my car at Bosch, and also the fact that I wanted to attend my accounting class, I thought it would be convenient since McDonald’s offers customers a free WiFi, she spoiled my mood and and now I’m taking the time to write this review because of her level of service, she needs proper training from knowing how to clients, how to speak and how to respond. I’m not doing this for me but for other customers because she’s not representing the brand or the store well. Lacks respect, customer experience and won’t go anywhere in the business with her attitude. I work for Fnb and never at any point treat my clients bad despite of race or how they look. I wanted to bring this to your attention, it’s really concerning to have a staff saying why must they greet customers, the level of service I received today, was very bad and unsatisfactory.