1 reviews | Active since Jul 2020
Restoring my faith in McDonald's Meadowdale customer service
Went to McDonald's drive-thru in Meadowdale with the wife and kids the other day. We ordered two large share box meals and two Quater pounder meals. Food was good...but unfortunately when the service lady was passing the drinks through my window (she had put four in the holder and was balancing two large drinks on top) the whole lot tipped over on my lap and all over my car. Over 2L of cool drinks. Needless to say.. I blew a gasket and stormed inside. The staff could see I was very ****ed off ...but they were very apologetic and offered to replace my drinks. As the manager doesn't work on a Sunday I was to come back the next day. Monday I spoke to the manager Yvonne who was sooo calm and professional it was irritatingly impossible to be cross. I had my doubts when Yvonne told me to send her an invoice and that she would review the camera footage in the meantime. I drive a Hyundai Santa Fe and the quote came to R800. The manager called me twice to keep me informed as to the progress of my complaint. I was pleasantly surprised to have the money deposited into my account ten days later. Thank you to Yvonne for the awesome customer service.
