JP
Jo P

1 reviews | Active since Mar 2009

19 Sept 2017, 11:00

Replacement was worse than the wrong order.

Dear Mcdonalds.

What a disaster it was, Placed my order online, The 2 Mcflurry's arrived here with no sauce as requested. Then I called the branch at Rosebank and they said they will replace it but they were very unprofessional, when the replacements arrived It looked like someone either spat or urinated in the Replacement Mcflurries, or it was watered down, apart from this it tasted like water, and hardly had any sauce that we were willing to pay for.

I have sent the one Mcflurry for testing to a lab.

Not impressed, So I have decided since this is the second time this has happened to contact our alliance globally who will stop buying from Mcdonalds until this is resolved.

0
Replies (1)
JP
Jo P's update19 Sept 2017, 17:46
Reviewer Update
Dear Mcdonalds Head Office. I am very pleased to announce that your Rosebank Branch Manager gave us a call, He apologized and replaced our order with a very tasty and correct Mcflurry. We are indeed satisfied with this response and will therefore continue our support to Mcdonalds as well as our Global alliance. Warmest Regards, and thank you for a speedy and satisfactory response . We appreciate it.