Rather stick to drive throughs Because the online service is $&!t

What a horrible experience!!!

My first online order and I am in awe of the **** service!!!

I ordered online, payment made and no sms or notification.

After spending an hour trying to get hold of someone in Customer care, spending R40 on airtime and my call being cut I was politely advised by Meche that my order was saved due to a technical glitch and that my funds can only be refunded after 3-7 days.

I requested for a voucher and I was called back by Meche who’s managers and team leaders advised, and I quote, “you cannot receive a voucher because your money went off your account but is hanging around somehwere”

So after spending all my airtime and time on this order which in turn was a technical glitch NOT MY FAULT! Mc’Donalds cannot assist and I now need to wait for my hanging money to return!!!

Let’s not mention that their online chat box is completely useless!!!!