Poor, unprofessional service at McDonald Newcastle

Very unprofessional, rude service at McDonald’s in Newcastle, don’t waste your time visiting them and expecting good service from Pinky the “manager” After collecting a family member from Mediclinic in Newcastle and taking him to McDonalds in Newcastle I was highly disappointed. As everyone is aware you have to order your meals on the freestanding computers (order stands) at lunch time and it was very was busy. There was only staff member assisting at the computer and she was assisting a group of people at one of the order points. I was told on a previous day in order to get the collectable cup with a medium bigmac meal I need to use my app. I tried and scanned the code from my phone with my app and it took me too my order and I proceeded and ordered 2 meals (medium Big Mac meals) and paid. On reciving the food there were no cups, I went politely and asked a staff member why I didn’t get my cups, the staff member was very humble and polite but then a lady came to me after digging in the rubish bin and slapped a slip next to mine and said “it says no collectible cup” and she said “I can’t give you a cup”, I showed her my app and said look this is what I did, she rep**** and said I should have called for help but I said there was no staff to help me at the time. I asked for the manager cause her approach was very rude and unprofessional and she said with so much attitude “I’m the manager” and again she said “I can’t give you the collectable cup” I was highly disgusted at this family restaurant/take away. I did not want to create a scene and left calmly as they were busy and there are families and kids but she chose to give me all the attitude to prove she is the manager. When leaving the restaurant I asked for her name and they said her name is Pinky (The Manager)

I am highly disgusted that something that is complementary, and after explaining my case that was the truth and I showed her my app she chose to be rude and unprofessional and not willing to help. Why could she not have refunded and done the transaction with the collectible cup but seems like she did not want to help. Another very disgusting this is Pinkly could not even come to me and explain politely but instead whilst she is busy with food and serving customers she digs in the rubish bin and slaps a dirty slip on the table to prove her point which I felt was disgusting and as per her Managment skills very unprofessional, her position “if she is indeed a manager” should be revised. I expect much more from such a large and famous franchise group like McDonald but I will ensure that this story due to the unprofessional service be voiced heard by the public. McDonald’s in Newcastle treat their customers like rubish and they don’t care. I am a store manager at Charlie’s Superspar in Dundee and we would never tolerate a supervisor or staff member to dismiss a customer like Pinky did. 😡😡😡😡