Poor service - Store and App

McDonald’s has become a conglomerate of ******* who are exploiting customers. Their sense of customer service, ease of contacability and overall store service and online service is pathetic to say the least. I’m not sure why McDonald’s has an e-commerce platform if it doesn’t work, could it be because they have clowns employed there and everything is a joke? My frustration levels with McDonald’s are through the roof as I went into the Hatfield square McDonald’s in Saturday and chose to Redeem 2 meals with the 13300 plus points of accumulated. The first transaction went through with bo issues, when I made the purchase on the second transaction, nothing happened, the points went off my app account, however on the stores side they told me it was blank and they can’t do anything. No Slip was printed either. I called the manager and showed her that the he points went off at their store and refused to assist, telling me they don’t know what to do, they can’t contact anyone, i must call marketing. I then reverted to logging a complain in their website, 6 days have passed with no response. I then tried calling, they no longer have a customer services line, I was asked to use the live chat. When logging in, this feature doesn’t exist. McDonald’s service and e-commerce Platform. Together with their stores and customer services is pathetic. I expect to receive a response From someone who knows how to Deal with customers