Poor service : Mcdonalds

What a joke I am still waiting for feedback after someone from the Promenade branch called me on Saturday 10th and I was in the movies and he sadi he would call back at 3pm.

I called the 13th and another person at Promenade branch said she will get him to call me back.

And alas, back I went to Wesgate Mall branch last night and waited 25minutes in the parker lot order 1852. I told the person that gave my food at the exit window that I waited so long. She immediately became defensive and said she is the only person there and there are no runners whatever that might be. Her name is Joyce and I told her that I lodged a complaint about the poor service I get. She proceeded to tell me that I can complain again and tell the ppl that I am complaining to that there is too little staff.

I got home to hard nuggets and am now really not impressed with Mcdonalds.

Chrishana Jansen c ***

From: Jansen, Chrishana Sent: Thursday, 01 August 2019 13:50 To: '***' <***>; '***' <***> Subject: RE: POOR QUALITY OF SERVICE : McDonald's Westgate Mall Mitchells Plain

Hi

Kindly let me know by when I can expect feedback.

Regards Chrishana

From: Jansen, Chrishana Sent: Tuesday, 30 July 2019 10:53 To: '***' <***>; '***' <***> Subject: FW: POOR QUALITY OF SERVICE : McDonald's Westgate Mall Mitchells Plain

From: Jansen, Chrishana Sent: Tuesday, 30 July 2019 10:48 To: '***' <***> Subject: POOR QUALITY OF SERVICE : McDonald's Westgate Mall Mitchells Plain

Hi

I would like to complain about the really bad service I generally receive at the abovementioned branch. I would like you to deal with the responsible ppl as this is not the kind of service I or any other customer should be receining at the branch. The generral waiting time is appaling and the way the staff and management treat the customers should be adressed. Attached is a sequence of events that occurred on Thursday 25th :

- Stepped into the branch and ordered and paid for our food at 18h29 order 3372 - My husband followed up 5 times as to where the order is and was told to wait his turn very abruptly. He told the cashier that other customers already received their food and was told by the cashier to wait as she ased a runner to check up. - Our order number was on and off the board and we asked why and spoek to the manager, Anele. She listened and didn’t say a word and went to the back. - Another 15 minutes passed I asked the cashier where the food is as she said I would get it now just to find that it was still not prepared. She told me that’s not her fault and that she is not a runner. - I called the manager again and told her I am waiting for an hour by then I was so furious cos we go to our favourite fast food restaurant cos the food is supposed to be prepared quickly. Anele, was yelling at me telling me that I am a **** and that I am not waiting for an hour but she was standing with someone else's slip. The more Im telling her that is not my slip the more she argued until eventually the cashier could get through to her while she was screaming at me. - They then asked Busi to prepare my food for me and she handed it to me at 17h29. I asked her to sign the slip as proof and that I would complain and asked Anele what the complaints procedure is and she said I must call the number on the slip which is actually their branch number.

As mentioned earlier I always get really bad service and it’s the least busiest branch. The Promenade branch is more busier but much better to go to but this branch is literally across the road form me.

I did not want to put my complaint on social media but would like you to look into this and deal with is appropriately as I had guests at home waiting for an hour as it was my daughter's birthday.

Please advise what you have done to recitfy this or direct me to someone who can assist. If I do not get feedback I will post it on the hellopeter website.

Chrishana Jansen

t *** c ***